Refund policy

Returns 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

Online orders may not be returned through Bristol’s physcial stores/ locations. Returns/ exchanges for online orders should be processed through email. Please reach us through bristolshoesph@gmail.com with the subject line, ‘ONLINE ORDER: RETURN/ EXCHANGE.’ Please indicate your order number in the email.

 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. For COD payments, we will request your bank details for deposit of the refund.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bristolshoesph@gmail.com.

Online orders may not be returned through Bristol’s physcial stores/ locations. Returns/ exchanges for online orders should be processed through email. Please reach us through bristolshoesph@gmail.com with the subject line, ‘ONLINE ORDER: RETURN/ EXCHANGE.’ Please indicate your order number in the email.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

All shipments for return will be shipped thru Bristol Shoes preferred shipping company, LBC.